Refund Policy

Eventor Trade Fairs & Exhibitions (SMC-PVT) Ltd
Address: Eventor House, Multan Cantt
Email: eventorstoreweb@gmail.com
Phone: +1737427364

At Eventor Trade Fairs & Exhibitions (SMC-PVT) Ltd, we prioritize client satisfaction by delivering top-quality consultancy services. This Refund Policy outlines the terms under which refunds may be requested and processed for services provided.

1. Eligibility for Refund

Refunds are offered under the following conditions:

  • If the service provided does not align with the agreed-upon scope or deliverables.
  • If there is a failure to deliver the service due to issues attributable to Eventor.
  • If a cancellation request is received within the allowed cancellation period (see Section 3).

2. Non-Refundable Conditions

Refunds will not be granted in the following scenarios:

  • If the service has been fully delivered as agreed.
  • For delays or disruptions caused by external factors beyond our control (e.g., natural disasters, third-party vendor issues).
  • If the client fails to provide required information or documentation on time.
  • For services partially completed at the time of cancellation.

3. Cancellation and Refund Request Timeline

  • Consultation Services:
    Cancellation requests must be made at least 48 hours before the scheduled session.
  • Event Management Services:
    Cancellations must be requested at least 14 days prior to the scheduled event date.
  • Exhibition and Trade Fair Support:
    Refunds depend on the status of third-party payments and vendor commitments.

4. Refund Process

To request a refund:

  1. Contact us at eventorstoreweb@gmail.com with your service details and reason for the request.
  2. Our team will evaluate the request and respond within 7 business days.
  3. If approved, refunds will be processed via the original payment method within 10 business days.

5. Partial Refunds

In certain cases, partial refunds may be issued for incomplete services or cancellations after significant work has been completed. The refund amount will reflect the portion of the service not rendered.

6. Third-Party Costs

Refunds for third-party vendor costs, such as venue bookings or equipment rentals, are subject to the respective vendor’s refund policies. Eventor will assist in facilitating refunds but cannot guarantee them.

7. Contact for Refund Requests

For inquiries or to initiate a refund request, please contact:

Note: This Refund Policy is subject to change. The latest version will always be available on our website or provided upon request.

Thank you for choosing Eventor Trade Fairs & Exhibitions (SMC-PVT) Ltd. We are committed to resolving any concerns promptly and professionally.