Shipping Policy

Eventor Trade Fairs & Exhibitions (SMC-PVT) Ltd
Address: Eventor House, Multan Cantt
Email: eventorstoreweb@gmail.com
Phone: +1737427364

At Eventor Trade Fairs & Exhibitions (SMC-PVT) Ltd, we provide consultancy services that primarily involve digital deliverables and on-site execution support. However, for instances where physical materials (e.g., documents, promotional items, or event kits) need to be shipped, this Shipping Policy outlines our procedures and terms.

1. Delivery Scope

We provide shipping services for physical materials to:

  • Domestic Locations: All cities within Pakistan.
  • International Locations: Shipping to international destinations is subject to availability and feasibility.

2. Shipping Methods

  • Local Courier Services: For domestic deliveries, we partner with reliable courier services to ensure timely and safe delivery.
  • International Shipping Partners: For international deliveries, we use trusted logistics providers with tracking capabilities.

3. Processing Time

  • Orders or materials are processed within 2-3 business days after confirmation of payment and required details.
  • For urgent deliveries, expedited processing is available upon request, subject to additional charges.

4. Delivery Time

  • Domestic Deliveries: Typically delivered within 3-7 business days, depending on the location.
  • International Deliveries: Delivery times vary based on the destination and shipping method, ranging from 7-21 business days.

5. Shipping Charges

  • Domestic Shipping: PKR 300 – PKR 1,000 depending on the weight and size of the package.
  • International Shipping: Charges vary based on the destination, package weight, and shipping provider. Clients will be notified of the exact cost before dispatch.

6. Tracking Information

  • Once the shipment is dispatched, clients will receive a tracking number via email to monitor their package.
  • For any issues with tracking, contact us at eventorstoreweb@gmail.com.

7. Packaging and Handling

  • All materials are carefully packaged to prevent damage during transit.
  • Fragile or sensitive items are shipped with additional protective packaging, subject to a handling fee.

8. Shipping Restrictions

We do not ship:

  • Hazardous materials or restricted items.
  • To P.O. Box addresses for international deliveries.
  • To countries or regions under shipping embargoes.

9. Delayed or Lost Shipments

  • Delays: In case of unforeseen delays (e.g., customs clearance or weather conditions), we will keep you updated and provide the estimated resolution time.
  • Lost Shipments: If a shipment is lost, we will coordinate with the shipping provider to resolve the issue. Refunds or replacements are issued based on the investigation outcome.

10. Returns and Exchanges

For materials shipped incorrectly or damaged during transit:

  • Contact us within 3 business days of delivery.
  • Provide photos of the damaged or incorrect item.
  • We will arrange for a replacement or refund, depending on the case.

11. Contact Us

For shipping-related inquiries, please contact:

Note: This Shipping Policy is subject to updates. Any changes will be communicated via email or reflected on our official communication channels.

Thank you for trusting Eventor Trade Fairs & Exhibitions (SMC-PVT) Ltd for your consultancy needs. We strive to ensure seamless service delivery.